Handling Verification Issues as a Buyer
Understanding the Verification Process
When you buy USDC or crypto through ZKP2P, Peer tries to automatically verify your payment. Sometimes verification can fail due to various reasons:
- You were logged out of the payment provider
- The payment you selected does not match the order amount, recipient, currency, or timestamp
- Technical issues with the payment platform
Step-by-Step: What to Do When Verification Fails
Try Again First
- Click the retry button shown in the order flow
- Wait 30 seconds for another verification attempt
- Sometimes a simple retry solves the issue
Check Your Payment Provider
- Make sure you are logged in to the payment provider you used
- Confirm the payment is visible in your provider account
- If prompted, select the exact payment that matches your ZKP2P order
- For PayPal, make sure you chose the correct account type: Personal or Business
Contact Support
If verification continues to fail after multiple attempts:
- Reach out in the Peer Telegram community group or Discord for help
Send the following info to support:
- Your order ID or transaction details
- Screenshot of your payment receipt/confirmation
- Your wallet address
- How much you are expected to pay and receive
Be Patient
- The seller may not respond immediately
- Do not cancel your payment through your payment platform while waiting
What to Expect When Contacting a Seller
- The seller will ask you to verify details about your payment
- They may request additional screenshots or information
- Once they confirm your payment, they'll manually release the funds
- The process can take some time, depending on the seller's availability
➡️ Next: For Sellers