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Handling Verification Issues as a Buyer

Verification usually fails because:

  • you were logged out of the payment platform;
  • the selected payment doesn't match the order: amount, recipient, currency, or it was sent before the order started;
  • the payment platform had a temporary problem.

Try again​

  1. Open the same order, from Activity if you left it, and retry verification.
  2. Log in to the payment platform when asked and select the payment you made for this order. If you picked the wrong one, select Select Another Payment.
  3. For PayPal, check that PayPal account type (Personal or Business) matches the account you paid from. For Zelle, check that you chose your bank.
  4. Don't send another payment, and don't cancel an order you have already paid.

If the order is close to expiring, you may see Add time to order. It buys extra time for a USDC price that goes to the seller and is not refunded.

Get help​

  • Contact seller appears when the seller has shared a Telegram username. The seller can check the payment in their account and release the order.
  • Contact Peer Support opens an email to support@peer.xyz. Include the order ID or transaction hash, your payment receipt, your wallet address, and the amounts you paid and expected to receive.

Send receipts and account details only to the seller or support, never in public chats. Don't reverse or dispute the payment with your payment platform while you wait.

If the seller releases the order​

The seller confirms the payment in their own account and may ask you for details first. A seller release pays out the full order amount. It depends on the seller's availability, so it can take time.

Sent the wrong amount or currency? See Partial Releases.