Handling Manual Releases as a Seller

Payments normally verify automatically. If a buyer paid you but can't verify the payment, you can release the order yourself. A manual release sends the full order amount to the buyer.

Release skips verification

A manual release skips payment verification and can't be undone. Release only after you confirm the payment arrived in your own payment account. A buyer's screenshot is a claim, not proof.

A manually released order isn't dispute-protected: the payout is never held and no buyer stake backs it.

Check the payment

1. Find the payment in your payment app. Check the amount, currency, sender and time.
2. Open the deposit from Sell → Manage and find the order in the Orders tab. The amount and currency must match what you received, and the payment must come after the order was placed.

If the payment never arrived, don't release. If it arrived short or in another currency, don't release either: the buyer can still verify it in Peer, which releases USDC in proportion to what was paid where supported (see the Guide to Partial Release). Otherwise, refund the payment you received.

Release the order

1. In the Orders tab, open the order's menu and select Release Funds. Only active orders on your own deposit offer it.
2. Read the warning, select Submit Transaction, and confirm it in your wallet.
3. When the transaction confirms, send the buyer the transaction link.

Red flags

• The payment isn't in your account, or the amount doesn't match the order.
• The buyer pushes urgency or refuses reasonable questions.
• Several people claim the same payment.
• The payment predates the order or came from an unrelated account.

When in doubt, don't release. For help, email support@peer.xyz.